The Mercer County Veterans Assistance Commission Office is here to serve—and that was the clear message during our latest Focus interview with Superintendent Jay Doherty and Veteran Service Officer Rachel Pool.
Doherty, who leads the office, shared that one of the biggest misconceptions he hears lately is whether government cutbacks have impacted local veterans’ services.
“The answer is no,” he stated clearly. “There’s been absolutely no change to VA healthcare and benefits programs.”
That’s because the Mercer County Veterans Assistance Commission operates under a unique structure governed by local members of recognized veterans’ organizations, such as the VFW and American Legion. It’s also county-funded but plays a vital role in bringing federal dollars back into the local economy.
“In 2023, the VA spent about $12.5 million on Mercer County veterans, including over $6 million in direct compensation and pensions,” Doherty explained. “That’s money veterans are spending right here at home.”
With a veteran population of 7.6%—well above the Illinois average of 4.8%—Mercer County is deeply connected to the needs of veterans and their families. That’s why Doherty and Pool have both become accredited veteran service officers, ready to file claims, help navigate VA benefits, and guide families through often complex paperwork—all at no cost.
Pool, who is a full-time staff member alongside Doherty, outlined the broad range of services the office offers:
“We help with claims, appeals, healthcare access, pension navigation, military record requests, burial benefits, and so much more,” she said. “We go through each case thoroughly and submit supporting evidence—everything from medical records to past case law.”
She also broke down how VA disability ratings—from 0% to 100%—affect the benefits veterans can receive, from property tax relief and medical co-pay waivers to spousal benefits and free license plates.
“Our job is to get veterans the highest rating they deserve,” she added.
Service connection can be achieved in multiple ways: through aggravated pre-existing conditions, direct injury or exposure during service, or presumptive conditions tied to recognized VA environments.
For veterans needing transportation to VA-approved medical appointments—especially to Iowa City—the office also coordinates rides using a VA van supplied by the VA Hospital.
“If you can’t drive or need help getting to Iowa City, Galesburg, or Davenport for your VA appointment, just call us,” said Doherty. “We want to help everyone we can.”
Both officers emphasized the importance of calling ahead to schedule an appointment, as privacy and personalized care are priorities.
Mercer County Veterans Assistance Commission Office
Located in the Mercer County Courthouse
Phone: 309-582-2714 (Option 3)
Hours: Monday–Friday, 8 a.m. to Noon & 1 to 4 p.m.
“If you’re a veteran or a family member and you’re unsure what benefits you qualify for—just call us,” Doherty said. “We’re here to help.”